My post comes as a result of this entry in the official openERP forums where technicians and developers with technical and functional knowledge of openERP try to clarify the doubts of an end user regarding the integral management of the company. The full post is worth reading here:
DANI: We are deploying an ERP platform within the organization and we are having the big problem when defining the relationship with the financial department. They are used to using specific tools such as Contaplus and Nominaplus and they have all their accounting designed inside. The problem, showing a little the benefits of Open ERP is that they have seen little feasible to start working there from scratch and with much less power than what they perceive now.
It has been proposed to make the more analytical part within OpenERP but logically this would be a double job, is there a way to interact continuously between some tools and others?
At this point, the user is focusing on the implementation of an ERP, without thinking about comprehensive management. If you think of any application “interacting” with other applications, it is necessary to include connectors between them that often represent the definition and implementation of complex processes whose debugging can take a lot of time and effort. Sometimes there is no choice but to define a solution of this type, but when the comprehensive base management system has integrated processes, it is necessary to take full advantage of this functionality.
With that said, here are the opinions of several experts:
- Ana: Why do you say much less power than they have now? What do they have more? It is very common for financial departments to be the most resistant to change because they are usually square like the accounting they handle. It is very difficult for them to change the way they do things.
- Jorgeraul: ana we are not all squares !!! I am an accountant and the problem that arises is that those who know about systems do not know about accounting and vice versa. So communication is difficult. In my case, due to the turns of life, I had to be an implementer of a proprietary ERP in the administrative part so I was able to learn about systems and I can assure you that this OPEN ERP has nothing to envy to a world class ERP. When they talk about Contaplus and Nominaplus it is because they do not understand the idea of ERP, these tools from what I saw are only limited to accounting and salary settlement. For accounting, OPEN ERP is far superior
- iibeas: I think the issue of the barrier between systems and business is already beginning to fall . There are more and more people who have specialized, either in one way or another… Although I am still with Ana, the barrier is the financial departments.
- mjcerutti : the great barrier between developers and users, in this case the implementers of OpenERP and the accounting department of a company, must be overcome through good domain management by the former. Accountants do not have to know the background of the system they use, but only and only know how to use the tools that allow them to do their job. Instead we as implementers must manage the domain of the counters , since we are the ones who are going to teach them how to do their work in a new application.
- mjcerutti : A concrete example is presented when we want to explain why OpenERP is better than Contaplus. If we simply tell the accountant “Because it has more tools, it is highly scalable, it is an integrated business management system”, it will surely answer us “We already have the tools we need, it responds perfectly well and gives us the reports we ask for”. It would be better to explain the benefits by saying “ This new tool will allow us to interconnect all the company’s processes in a totally comprehensive way. If the company grows, the system will be able to adapt to your accounting needs so that you do not have to do more work and, as it is highly customizable, we will be able to provide you with tools that facilitate your daily tasks.” If we do not have knowledge of the domain, we will not be able to refute with good arguments any objection that the client may present to us.
What mjcerutti says is absolutely applicable to all areas of the company. The computer scientist who does not know about manufacturing, will not be able to implement manufacturing, the one who does not know about projects will not be able to implement projects, the one who does not know about management, will not be able to implement management nor will he be able to refute the customer’s objections, or focus a solution to the business problem with an ERP. But not with OpenERP, with any ERP. It is necessary to have qualified people in all areas, or people specialized in each of them, in order to carry out a successful implementation.
On the contrary, if you know a lot about each business area but do not know OpenERP by heart in all its functional areas, you will not be able to carry out a correct solution and configuration approach.
Finally, if each of the users in the different areas “has enough and enough” with their “non-integrated” management systems and they are not willing to assume the change in their way of doing things, it is better not to undertake the implementation of an ERP.